Returns & Refunds Policy

Last updated: May 29, 2026

1. Policy Overview

Love Pets and Memories is currently soft-launching with a focus on custom personalized trading cards, while some orders may still involve other made-to-order keepsakes and applicable third-party fulfillment partners. This policy explains how we handle quality issues, shipping damage, and limited replacement situations.

2. Quality Guarantee

We stand behind the quality of our products. If your order arrives with one of the following issues, we will review it and work toward an appropriate resolution:

• Manufacturing defects: material flaws, major print errors, or serious production defects
• Damage during shipping: bent, torn, crushed, or otherwise damaged items
• Order mismatch: wrong item, wrong specification, or a materially incorrect finished product
• Major design discrepancy: the delivered item is substantially different from the purchased or approved result

3. Defective or Damaged Items

3.1 Reporting Process

3.2 Review and Resolution

After receiving your claim:

• We will review the issue and may request additional photos or details
• If the order was fulfilled by a partner, we may coordinate with that partner on your behalf
• If approved, we may provide a replacement, reprint, or other reasonable resolution
• Any replacement will generally match the original order specifications

3.3 Carrier Issues

If an approved claim involves a shipping carrier, we will handle that coordination directly wherever possible.

4. Items Not Eligible for Refunds or Replacements

4.1 Customer Errors

• Typos, spelling mistakes, or incorrect submitted text
• Wrong files or photos uploaded
• Incorrect selections made during ordering
• Wrong shipping address provided
• Misunderstanding of size, format, or product details that were disclosed before purchase

4.2 Subjective Preference Changes

• Change of mind after purchase
• Buyer's remorse
• Preference changes after a custom product has already been produced
• Dissatisfaction based only on subjective taste rather than a defect or mismatch

4.3 Expected Variations

• Minor color differences between on-screen previews and physical output
• Normal brightness, saturation, or finish variation within reasonable production tolerance
• Minor alignment or trimming differences within standard production tolerance

4.4 External Shipping or Customs Factors

• Carrier delays
• Customs processing delays
• Weather disruptions or force majeure events
• Refused shipments caused by unpaid customs or import charges

5. AI-Generated Content

For products that involve AI-assisted or AI-generated visuals:

• Some degree of stylistic variation is inherent to the medium
• We encourage careful use of previews and selection tools before ordering
• Preference-based dissatisfaction with the concept or style alone does not automatically qualify for a replacement

6. Shipping and Delivery

6.1 Delivery Timeframes

Estimated delivery windows are not guarantees. Timing depends on the product, production path, carrier, destination, and customs where applicable.

6.2 Shipping Issues

We are not responsible for delays caused by carriers, customs offices, address errors supplied by the customer, or other external events outside our control.

7. International Orders

For international shipments:

• Customers are responsible for customs duties, VAT/GST, import taxes, and similar charges
• Customs processing may add delays beyond our stated estimates
• Packages refused because of customs charges are not eligible for refunds

8. Order Modifications and Cancellations

Because products are made to order, orders usually cannot be modified or canceled once production or fulfillment has started.

• If you notice an issue immediately after ordering, contact us as soon as possible
• If fulfillment has not yet started, we may be able to help
• We cannot guarantee post-purchase changes once operational work has begun

9. Replacement Limitations

Please note:

• Replacements are limited to approved claim situations
• Replacement items use the original order details unless we explicitly agree otherwise
• We may limit repeated replacement requests where abuse or fraud is suspected

10. Fraud Prevention

To protect the business and other customers:

• We may request additional documentation for claims
• False or abusive claims may result in account review or refusal of future service
• Patterns of misuse may be treated as a Terms of Service violation