Shipping Policy

Last updated: May 29, 2026

Love Pets and Memories sells made-to-order personalized trading cards and related accessories. Production and packaging are handled through our in-house fulfillment workflow, with delivery performed by third-party carriers.

1. Processing and Production Time

All products are made to order. Once payment is successfully processed:

• Production Time: Typical timelines vary by product type, season, and fulfillment method.
• Order Review: Please review your design, shipping details, and selected options carefully before completing checkout.
• Changes After Order: Once an order has entered production or fulfillment, it may no longer be editable or cancellable.

2. Shipping Options and Costs

Shipping costs and delivery timelines depend on the specific order and may vary based on:

• Destination address
• Product type, dimensions, and weight
• Selected delivery speed
• The carrier and fulfillment path available for that order

3. Estimated Delivery Windows

Delivery windows are estimates only and begin after production is complete.

Actual delivery may vary due to carrier performance, customs processing, weather, holidays, or peak shipping periods. Delivery dates are not guaranteed unless explicitly stated otherwise.

4. Tracking

Once your order ships, we will provide tracking information when available.

• You may receive tracking by email
• You may also be able to view order status through your account or order tracking tools on the site
• Carrier tracking updates can sometimes take 24-48 hours to appear

5. International Shipping

5.1 Availability

We may offer international shipping to many destinations depending on the product and fulfillment path.

5.2 Customs, Duties, and Taxes

• These charges vary by destination and product value
• We cannot predict or prepay these fees on your behalf unless explicitly stated at checkout
• Refused shipments due to unpaid customs fees are not eligible for refunds

5.3 Customs Delays

International shipments may be delayed by customs review. Those delays are outside our control.

6. Shipping Address Requirements

Please make sure your shipping information is complete and accurate:

• Full recipient name
• Street address
• City, province/state, and postal/ZIP code
• Country
• Phone number when required for delivery or customs handling

7. Lost or Damaged Shipments

7.1 Lost Packages

If tracking shows a package as delivered but you did not receive it:

• Check nearby safe-drop locations, neighbors, or building management
• Confirm the address used at checkout
• Contact the carrier directly using the tracking number
• If the issue remains unresolved, contact us with your order number

7.2 Damaged Items

If your order arrives damaged, contact us within 7 days of delivery and include clear photos of the issue.

• We may review the claim directly or with the applicable fulfillment partner
• If approved, we may provide a replacement or other appropriate resolution

8. Undeliverable or Refused Shipments

If a shipment is returned as undeliverable, refused, or unclaimed:

• We may contact you to arrange reshipment where possible
• Additional shipping charges may apply
• Customer-caused delivery failures are generally not refundable

9. Shipping Restrictions

Some locations or delivery methods may not be available depending on the carrier or fulfillment path.

• Remote regions may have longer delivery windows
• Some military, PO Box, or sanctioned destinations may be unavailable
• Checkout availability may vary by product type

10. Need Help?

If you have questions about shipping or delivery, contact us:

11. Policy Updates

We may update this Shipping Policy from time to time to reflect operational, carrier, or fulfillment changes. The "Last updated" date at the top indicates when this policy was most recently revised.

Terms of Service | Privacy Policy | Returns & Refunds | Back to Home